Refund Policy

Our Refund Approach

At Pronesis, we want you to feel confident in your subscription. We offer a generous free plan so you can explore the platform before committing, and you can cancel your paid subscription at any time with no questions asked.

Eligibility for Refunds

Refund requests are reviewed on a case-by-case basis. You may be eligible for a refund if:

• You experienced technical issues that prevented you from using the service
• You were charged in error or experienced a billing issue
• You have not extensively used the service during the billing period

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@pronesis.pro
2. Include "Refund Request" in the subject line
3. Provide your account email address and order/subscription information
4. Briefly explain your reason for the refund (optional but helps us improve)

Our support team will process your request within 2-3 business days and respond with confirmation.

Refund Processing Time

Once your refund request is approved, it will be processed within 5-7 business days. The refund will be credited to the original payment method you used for the purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Exceptional Circumstances

We will also consider refund requests under exceptional circumstances, such as:

• Billing errors or unauthorized charges
• Medical emergencies or unforeseen circumstances
• Prolonged service outages or unavailability

Please contact our support team to discuss your situation.

Subscription Renewals & Cancellation

You can cancel your subscription at any time to prevent future charges. Upon cancellation, you will retain access to premium features until the end of your current billing period.

To cancel your subscription, go to your account Settings > Subscription > Manage Subscription.

Cancellation vs. Refund

Please note the difference between cancellation and refund:

• Cancellation: You can cancel your subscription at any time. You will retain access to premium features until the end of your current billing period, but you will not be charged again.
• Refund: A refund reverses the charge and returns the money to your original payment method, subject to the eligibility criteria above.

Non-Refundable Items

The following are not eligible for refunds:

• Partial months of service (we do not prorate refunds)
• Subscription renewals beyond the initial 30-day period
• Services already consumed or used extensively

Disputed Charges and Chargebacks

If you believe you were charged in error or have an issue with your payment, please contact us at support@pronesis.pro before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues quickly and fairly.

Initiating a chargeback without first contacting us may result in the suspension or termination of your account.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at: